Shipping

We work with the best Domestic Shipping within Egypt, carried out by ARAMEX at a flexible shipping rates based on the country and the weight of the order purchased. Estimated delivery time is six (6) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

All our international shipping is carried out by ARAMEX. Estimated delivery time is nine (9) to fifteen (15) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

Taxes and duties are the responsibility of the purchaser.

If a package is returned to BIJAAR because the customer did not claim the package, we do not send replacements.

Customers can track their shipments on the shipping company’s website by using the AWB number supplied. Links are: www.aramex.com/track/shipments/

 

Custom made items

Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable. We do want you to love your piece. If the item is damaged or we made a mistake, we’ll work with you to fix it. If you need resizing or need further work to perfection your custom order, please email us at [email protected].

 

Returns & Exchanges

Most of BIJAAR items are non-returnable.

 

RETURNABLE ITEMS

One size items (necklaces, earring, pendants).

 

NON-RETURNABLE ITEMS

Made to measure items (rings, bracelets, any special order items).

 

RETURNS (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].