FREE SHIPPING WITHIN EGYPT
SAFE & SECURE CHECKOUT
We work with the best Domestic Shipping within Egypt, carried out by Bosta at a flexible shipping rate based on the country and the weight of the order purchased. The estimated delivery time is two (2) working days after the dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
Taxes and duties are the responsibility of the purchaser.
Customers can track their shipments on the shipping company’s website by using the AWB number supplied. Links are: https://bosta.co/tracking-shipment/
Unfortunately, commissioned pieces are non-refundable. We do want you to love your piece. If the item is damaged or we made a mistake, we’ll work with you to fix it. If you need resizing or need further work to perfect your custom order, please email us at [email protected].
Most of BIJAAR items are non-returnable.
Made to measure items (rings, bracelets, any special order items).
Our policy lasts 72 hours. If 72 hours have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].