If your questions aren’t answered here, please contact us at Bijaar. We’re here to help!

How long does it take to receive my item?

It takes up to 3 to 6 days for the item to be ready, our working days are from Mondays to Thursdays, which means Fridays and Saturdays are off! (There will be no working on your item(s) but we can place your order(s). Then, the courier company picks it up then delivers it to you within 48 hrs. There are exceptions sometimes for special fast delivery, if you’d like more information please let us know, at [email protected]!

I'm Buying as a gift, can someone help me with a size recommendation?

Absolutely! But first you can check our blog or you can reach out to us on Facebook messenger or email [email protected], and we’ll be happy to help!

I have very sensitive skin, can I wear your Jewelry?

You’re probably traumatized from a purchase or a gift gone wrong in the past, right? Your skin had a reaction, and now you believe you can only wear “real” silver/gold. Well, We’ve tested our jewelry on dozens of women with sensitive skin and allergies to metals, and have not once had a problem. However, everyone’s skin is different, so we can not 100% guarantee your experience with it.

How Much Does Shipping/Delivery Cost?
  1. Free Shipping all over Egypt.
  2. Shipping is for 500 EGP for the Rest of the world.
What's The Difference between Plated, Filled, and Solid Gold?

Most of our pieces (aside from the runway collection) are made using 18k gold-filled materials. Gold-filled is standardized – this means it goes through a specialized chemical bonding process and must weigh at least 5% solid gold or more. Many refer to it as the next best thing to solid gold, but at a fraction of the price!
Most of our competitors, looking to save a buck or produce a cheaper line, design using gold plated materials, creating a collection that is doomed to chip and tarnish after only a handful of wears. However, Bijaar’s jewelry easily pays itself off ten times over, considering the number of years it will stay like-new, chip, and tarnish free! Our primary gold-filled supplier is a well-respected, family-owned company that has been in Cairo for over half a century. We take pride in the medium we use and stand confidently behind the quality.

I'm Clueless about styling, Can someone help me?
Sure, can! We’d be happy to help give a personalized recommendation. Reach out to us on Facebook messenger, or email us at [email protected].
Do you take custom orders?

We take custom orders on a case-by-case basis. Please reach out to us via email to inquire about your potential Order.

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Will I be able to request changes to my personally identifiable information?

Yes, you can do that at any time, by signing in, going to My Account, and clicking Edit.

What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your email address or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, or enter information on our site.
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To allow us to better service you in responding to your customer service requests.
       To quickly process your transactions.
       To ask for ratings and reviews of services or products

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
When will my order be shipped?

After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

Can I pay in my local currency?

The currency will be set according to your location and displayed while you shop and at checkout.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

What Payment Methods do you accept?

We ask that you review your order carefully, as it cannot be modified once submitted. Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation that includes your order number and an approximate order total. We accept the following methods of payment:

• Credit Card: Visa, MasterCard, Bank Transfer, Vodafone Cash, and Fawry.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Bijaar cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Note: on rare occasions, customs agents may delay the delivery of some packages.

Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.