If your questions aren’t answered here, please contact us. We’re here to help!
We use 18k Solid Gold in our jewelry. The K indicates the karat weight, which refers to the amount of pure gold in the alloy, as pure gold is too soft to use for jewelry making. 18k gold is an approximate mix of 75% pure gold with 25% other alloyed metals.
Sterling Silver is an alloy of 92.5% fine silver and 7.5% Copper. Copper naturally gives off a lot of oxygen, which is why you’ll notice that your Sterling Silver oxidizes. But the good news is that you can easily polish the oxidation off with a jewelry polishing cloth to keep your silver looking new.
Our gold-plated jewelry uses Sterling Silver as its base metal and is then coated in a layer of gold at least 1.5/2 microns thick.
Our lifetime warranty supports the repair or replacement of our solid gold jewelry if said item is deemed to have a manufacturing defect by our quality assurance team. This does not include plating wear or breakage due to normal wear and tear or improper usage.
Within 3 months of purchase: Bijaar covers the repair/replacement cost associated with any defect. This cost is inclusive of a prepaid return label and domestic outbound shipping to return your repaired/replacement item to you. We do not cover the repair cost if the product is damaged due to improper care. This is inclusive but not limited to bent metals, chemical reactions, and drastic plating wear from improper care.
For further information regarding our jewelry care, you can find everything here!
We accept payments via Vodafone Cash and all major credit and debit cards such as Mastercard, VISA and we also have Cash on delivery option.
It takes up to 3 to 5 days for the item to be ready, our working days are from Mondays to Thursdays, which means Fridays and Saturdays are off! (There will be no working on your item(s) but we can place your order(s). Then, the courier company picks it up then delivers it to you within 48 hrs. There are exceptions sometimes for special fast delivery, if you’d like more information please let us know, at [email protected]!
After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 pm will not be shipped out until the next business day. If you order after 9 am on a Friday, your order will likely be shipped out on the following Sunday.
You’re probably traumatized from a purchase or a gift gone wrong in the past, right? Your skin had a reaction, and now you believe you can only wear “real” silver/gold. Well, We’ve tested our jewelry on dozens of women with sensitive skin and allergies to metals, and have not once had a problem. However, everyone’s skin is different, so we can not 100% guarantee your experience with it.
Sure! We’d be happy to help give a personalized recommendation. Reach out to us on Facebook messenger, or email us at [email protected].
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Singapore deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
To measure your ring/necklace/bracelet/anklet size, you can refer to our size guide here!
No, you don’t need to. You can make purchases and check out as a guest everytime.
Absolutely! You can reach out to us or email [email protected], and we’ll be happy to help!